Frequently Asked Questions

We are a patient coordination service that connects international patients with leading hospitals and specialists in Thailand. We match you with the right surgeon or specialist for your condition, gather transparent hospital pricing, and support you at every stage, from your first enquiry to your recovery back home.

Yes, our service is completely free to patients. Our partner hospitals pay us a coordination fee when they accept a patient we refer. The price you see is the hospital's own price, and we never add anything to your bill.

Send us a message by email, phone, or our enquiry form describing the procedure you are considering. We will discuss your situation, answer your questions, and begin building a personalised plan with surgeon options and real hospital pricing. There is no cost and no obligation.

It depends on your procedure and how quickly you can travel, but many patients move from first enquiry to treatment within a few weeks. Because Thailand has no long waiting lists, scheduling is usually limited only by your own availability and pre-operative preparation.

A referral is not required, but any existing diagnosis, medical records, or imaging is helpful. Sharing this information allows your Thai surgeon or specialist to assess your case more accurately and gives you a clearer plan before you travel.

Most patients save between 50 and 70 percent compared to prices in the US, UK, or Australia, depending on the procedure. Thai hospitals charge less because their operating costs are lower, not because they cut corners on quality or safety.

A typical hospital quote covers the surgeon's fees, hospital stay, anaesthesia, and standard post-operative care for your procedure. We set out exactly what is and is not included before you commit, so you can compare quotes with confidence.

No. We believe in full transparency. Your quote reflects the hospital's own pricing, and we explain any costs that sit outside it, such as flights, accommodation, or optional extras, before you make any decisions.

You pay the hospital directly, usually around the time of admission. We help coordinate secure payment and provide a full cost breakdown in advance. We never ask you to pay us for our coordination service.

Yes. We provide written quotes with surgeon options, pricing, expected length of stay, and recovery details so you can review everything carefully. Requesting a quote places you under no obligation to proceed.

It varies by procedure. Minor procedures may require around 7 to 10 days, while major surgery such as cardiac or orthopaedic procedures typically needs 2 to 4 weeks to allow for adequate recovery before flying home. We confirm the recommended stay as part of your plan.

Many nationalities can enter Thailand without a visa for short stays, while longer treatment may require a medical visa. We advise you on the right option for your situation and can help prepare the supporting documents.

Yes. We help coordinate airport transfers, comfortable accommodation suited to recovery, and local transport, so the practical side of your trip is taken care of and you can focus on your treatment.

Of course. Many patients travel with a companion, and we can factor an extra traveller into your accommodation and logistics. Having someone with you can be a great source of support during recovery.

You recover under the care of your surgical team, with regular check-ins. Thailand's comfortable accommodation, warm climate, and renowned hospitality make it a restful place to heal before you travel home.

Your surgeon advises when it is safe to fly, based on your procedure and recovery. Flying too soon after some surgery carries risks, so we plan your stay around a safe departure date rather than a fixed schedule.

We arrange remote video consultations with your Thai surgeon, provide written post-operative care plans, and help coordinate any ongoing follow-up with your local doctor, so you remain supported after you return.